SAP launched the first version of its design system Fiori back in 2013. The first version was limited to self-service scenarios targeting the casual user. In 2016, Fiori 2.0 appeared on the scene, expanding the scope to targeting the power user. SAP is now presenting version 3 of Fiori, and I've just attended a MOOC on openSAP covering the topic. The course is Intelligent Enterprise User Experience with SAP Fiori 3, and it's available free of charge. In this post, I will summarize my main takeaways from the course.
User experience goals
With Fiori 3, SAP wants the user experience to be:
Let's have a look at these three goals in more detail.
Consistency means that Fiori 3 should provide a harmonized look and feel across the SAP product portfolio. Since SAP has expanded its product portfolio through several acquisitions (e.g. SAP Fieldglass, SAP Ariba, SAP Concur), the UX of the different systems is not consistent.
I think it is great that SAP addresses this topic by harmonizing the design and providing a new visual theme. The reworked home page also looks promising, with the tiles we know from previous Fiori versions being replaced by cards. The cards are much more flexible and interactive than the tiles. Also having a common shell bar for all products will definitely help the user who is currently working in several SAP products.
SAP has lately been pushing the "Intelligent Enterprise", which consists of the intelligent suite, the digital platform, and intelligent technologies. Fiori 3 is an important part of this vision and will provide natural language interaction as well as machine intelligence to make the UX intelligent.
SAP CoPilot is a digital assistant with conversational UI. According to Gartner: "There is a big, disruptive platform paradigm shift coming now. Conversational AI platforms (CAPs) will be the next big paradigm shift in information technology." I think it is interesting to see the digital assistant concepts which we are familiar with from our private lives now being applied to enterprise software.
Another interesting approach to provide an intelligent UX is proactive business situation handling. This means that the system captures a current business situation and its circumstances. The user is provided with an explanation of the situation and its impact on the business. The system also provides possible actions ranked by preference, together with explanations of the proposals. Making the system act proactively in this way sounds very promising to me.
The integration provided by SAP Fiori 3 is at the UX level, integrating content from different products into a single screen (the home page). This approach has several advantages, like:
- Eliminating time-consuming cross-product navigation
- Collecting items from different systems in a universal inbox for efficient processing
- Informing users of changes as they occur by handling notifications across devices, enabling users to respond immediately
- Consolidated task area collecting everything users need to do in a single place
- One digital assistant across all products
I think that Fiori 3 is an important part of the intelligent enterprise vision of SAP, and I welcome the initiative. It's important to know that Fiori 3 won't be introduced as a big bang approach, but rather will be launched step by step. SAP expects that the first innovations, e.g. the theme, the look, and the header, will become available in many of the products towards the end of 2019.
If you found this blog post interesting, I would encourage you to attend the course Intelligent Enterprise User Experience with SAP Fiori 3, which takes somewhere in the range of three to five hours to complete. Please share your thoughts in the comments section.
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